Privacy Policy

SSG Sustainable Living is committed to protecting the privacy and personal information of our donors, supporters, and visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you donate through our website ssgsustainableliving.co.uk.

1. Information We Collect

When you donate to SSG Sustainable Living, we may collect the following information:

• Full name
• Email address
• Mailing address (if provided)
• Donation amount
• Payment method details (handled via secure third-party processors)
• Optional information (e.g., messages, campaign preferences)

2. How We Use Your Information

We use your information to:

• Process and acknowledge your donation
• Send donation receipts and tax documentation
• Respond to inquiries or donor support requests
• Maintain records for legal, financial, and reporting purposes
• (Optional) Communicate with you about our work, campaigns, and future fundraising—only with your consent

If you have added Gift Aid to your donation, we are legally required to share your information with HMRC so the Gift Aid can be processed.

We do not sell, trade, or rent your personal information to third parties.

3. Donation Processing and Security

All online donations are processed through trusted third-party payment gateways such as Stripe and Dijon platform. Your credit card and banking details are encrypted and securely handled by these processors; we do not store full payment data on our servers.

We implement industry-standard security measures to safeguard your data, but no method of transmission over the internet can be guaranteed 100% secure.

4. Data Retention

We retain donor information as long as necessary to comply with laws, fulfil administrative obligations, and maintain donation records for tax purposes. When personal data is no longer needed or consent has expired, we dispose of it securely.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and review your personal data
• Request corrections or deletions
• Opt out of communications
• Lodge a complaint with a regulatory authority

To exercise these rights, contact us at ssgmcr17@gmail.com. We aim to respond within 28 days.

6. Children's Privacy

We do not knowingly collect personal data from children under the age of 13. If we learn that such data has been collected, we will delete it promptly.

7. Data Protection Breach

We comply with the UK GDPR and the Data Protection Act 2018. If a data breach occurs that poses a risk to your rights and freedoms, we will notify you and report it to the Information Commissioner's Office (ICO) where required.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date." Continued use of our website after updates constitutes acceptance of the changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Email: ssgmcr17@gmail.com

Mailing Address: Kashmir House, 439-441 Cheetham Hill Road, Manchester, M8 0PF