Refund Policy for Donations

Thank you for your generous support. We value your contribution and are committed to transparency and accountability. Please read our donation refund policy carefully before making a donation.

This policy outlines the circumstances under which SSG Sustainable Living may issue a refund for donations, ensuring fairness to donors whilst protecting the integrity of our financial resources.

1. Donations Are Final

All donations made to SSG Sustainable Living through our website are considered final and non-refundable. As a Charitable Incorporated Organisation, we rely on your support to carry out our mission, and each donation is promptly used to support our programs and initiatives.

2. Erroneous Transactions

If you believe that a donation was made in error (e.g., incorrect amount, duplicate transaction), please contact us within 7 days of the transaction. We will investigate the issue and may issue a refund at our discretion.

3. Unauthorised Transactions

If you believe your payment information was used without your authorisation, please contact us and your financial institution immediately. We will cooperate with relevant authorities and payment processors to resolve the issue.

4. How to Request a Refund

To request a refund, please email us at ssgmcr17@gmail.com with the following information:

• Full name
• Date of donation
• Donation amount
• Transaction ID or receipt (if available)
• Reason for the refund request

5. Processing Time

If a refund is approved, it will be processed using the original payment method. Please allow 7–10 business days for the refund to reflect in your account.

6. Final Decision

The decision to issue a refund will be made by the Charity's management team and is final. We reserve the right to decline any requests that do not meet the criteria outlined in this policy.